Shipping Policy
At Susan & Dillon, we aim to deliver every order efficiently and dependably. This Shipping Policy explains our delivery timelines, shipping terms, and procedures so customers know what to expect when placing an order with us.
Delivery Timeframes
Orders are typically prepared and dispatched within 24 to 72 hours after purchase confirmation.
After shipment, delivery generally takes 5 to 14 business days. Because orders are shipped internationally, delivery may occasionally extend up to a maximum of 30 business days due to customs clearance, global logistics, or seasonal demand.
Delays occurring within this stated timeframe are not considered non-delivery and do not qualify for refunds or chargebacks.
Delivery times may be affected by factors including, but not limited to:
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Weather-related disruptions
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Peak shopping periods such as holidays
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Customs processing and inspections
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Events beyond reasonable control (force majeure)
If an order has not arrived within 30 business days, customers are encouraged to contact our support team so we can review the shipment and assist accordingly.
Chinese New Year Advisory (February)
During February, international shipping operations may be impacted by the Chinese New Year holiday. Many manufacturing facilities, fulfillment centers, and logistics providers operate with limited capacity or temporarily suspend activities during this period.
Because of this, order preparation and shipment may experience delays. In some cases, dispatch may take an additional 4 to 5 weeks beyond the standard processing timeframe. These seasonal delays are temporary and outside the control of Ashley & Joshua.
Orders placed during this period are made with the understanding that extended processing and shipping times may apply due to the Chinese New Year holiday.
Free Shipping
Susan & Dillon provides free shipping on all orders.
No shipping fees apply, regardless of order value or destination. This policy reflects our commitment to keeping the shopping experience simple and transparent.
Shipping Origin and Method
All orders are shipped directly from our overseas fulfillment centers.
Shipping from international warehouses allows us to streamline order handling, reduce processing time, and maintain consistent quality standards across all shipments.
By placing an order, customers acknowledge and accept that shipments originate from an international facility and that any returns must be sent back to the same location.
Order Processing
After an order is placed, customers receive an order confirmation email with full purchase details.
Orders are processed and shipped within 24 to 72 hours.
Once the order has been dispatched, a follow-up email containing a tracking number is sent, allowing customers to monitor their shipment.
Order Tracking
Tracking information is provided for every order.
The tracking number enables customers to follow the progress of their shipment and stay informed about its location and estimated delivery.
Customer Support
For questions regarding orders, shipping status, or this Shipping Policy, our customer service team is available to help.
📧 Email: support@susandillon.com
We aim to respond to all inquiries promptly and professionally.
Limitations and Exceptions
While we make every effort to meet estimated delivery times, delays may occur due to circumstances outside our control, including:
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Customs clearance procedures
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Severe weather conditions
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Force majeure events
Customs-related delays, inspections, or import duties are beyond our control and do not constitute grounds for refunds, disputes, or chargebacks. Susan & Dillon is not liable for such delays and appreciates customer patience and understanding.
Final Statement
Susan & Dillon is committed to delivering a reliable and enjoyable online shopping experience, including clear and dependable shipping practices.
By placing an order, customers agree to this Shipping Policy and our Terms & Conditions, including provisions related to delivery timelines, returns, and refunds.
For further assistance or information, please contact:
📧 support@susandillon.com